Terms and Conditions
Welcome to Mr. Littiwalla. By using our website and ordering food through our online platform, you agree to be bound by the following terms and conditions. These terms apply to all visitors, users, and customers who access or use our services, including third-party delivery platforms like Swiggy, Zomato, Magicpin, and Google.
Please read these terms carefully before using our website or placing an order. If you do not agree with any part of these terms, you should not use our services.
Acceptance of Terms
By accessing our website or placing an order online, you agree to comply with these Terms and Conditions, as well as our Privacy Policy. If you are using our services on behalf of an entity, you represent that you are authorized to accept these terms on that entity’s behalf.
Online Ordering and Delivery
- Order Placement: Orders can be placed through our website or via third-party platforms such as Swiggy, Zomato, Magicpin, and Google. Once an order is placed, you will receive a confirmation email or notification.
- Order Modifications: Once an order is confirmed, modifications may not be possible. Please contact our support team immediately if you need to make changes. We will do our best to accommodate, but cannot guarantee modifications once the preparation process has started.
- Delivery Area: We deliver food within a specific geographical area. Please check our website or contact us to confirm whether we deliver to your location. Orders placed outside of our delivery zone may not be accepted.
- Delivery Time: We strive to deliver your food within the estimated delivery time provided when placing your order. However, delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances.
- Order Cancellation: Orders can only be canceled before preparation has begun. Once the food is being prepared, cancellations are no longer accepted. Please contact us immediately if you need to cancel an order.
- Delivery Charges: Any applicable delivery charges will be displayed at the time of order and will be included in the final order total.
Pricing and Payment
- Pricing: All prices displayed on our website or third-party platforms are in INR and inclusive of applicable taxes unless otherwise specified. Prices may vary depending on your location and the platform you use.
- Promotions and Discounts: Any promotions, discounts, or coupon codes must be applied at the time of placing your order. Discounts cannot be applied retrospectively.
Food Quality and Safety
- Freshness and Quality: We take pride in delivering high-quality, fresh food. If you have any concerns regarding the quality of your food, please contact us immediately.
- Allergens: While we strive to accommodate special dietary needs, we cannot guarantee that our food is free of allergens. If you have specific food allergies, please inform us or include any dietary preferences in the special instructions when placing your order.
Third-Party Platforms
We work with third-party platforms like Swiggy, Zomato, Magicpin, and Google for food delivery services. When placing an order through these platforms, you are also subject to their terms and conditions. Mr. Littiwalla is not responsible for any issues arising from the use of third-party services, including payment processing, delivery delays, or platform errors.
Limitation of Liability
- Food Delivery: Mr. Littiwalla will not be held responsible for any delays, damages, or losses caused by third-party delivery services. We strive to provide a smooth delivery experience but cannot control factors beyond our control.
- Website Usage: We do not guarantee that our website will be free from errors or interruptions. You agree to use the website at your own risk.
- Health Risks: Customers are responsible for assessing the health risks associated with consuming our food, especially if they have allergies or medical conditions.
